Template – replace the [bracketed] details and have it reviewed by your legal adviser before launch.
Cancellation Policy
Last updated: [DATE]
- Before any shop accepts your order you can cancel from the order page at no charge.
- After a shop has accepted, contact support; we will cancel if the items have not been picked up.
- After pickup an order cannot be cancelled. If you refuse delivery, the order is returned and we may restrict cash-on-delivery on your account.
- We may cancel an order if shops cannot supply the items or no delivery partner is available. Any prepaid amount is refunded in full.
- Online orders that are not paid within 15 minutes are cancelled automatically.